VI Training Privacy Policy

Last Updated:  19 January 2015
This Privacy Policy discloses the privacy practices of VI Training Limited and its related companies (“VI Training”).  Our Privacy Policy explains:

  • What information we collect, who we collect it from and why we collect it;
  • How we use that information;
  • The circumstances in which we may disclose that information to others; and
  • Your choices in relation to your information, including how you can access and correct that information.

1. Information VI Training collects
We collect the following information about you:

  • Information you give us:  We collect personal information about you when you register for resources, training courses or tests, subscribe to our newsletters or mailing lists, or enter VI Training promotions or surveys.   We also collect personal information about you when you purchase our products and services and otherwise communicate with us.   This personal information may include your name, contact details, email address, credit card details, place of work, position and other details necessary for us to provide the information or services you or your employer have requested.  
  • Information you authorise others to give us:  When you inquire about or purchase products and services from us, we may ask for your consent to collect information about you from others (for example, to undertake credit checks, obtain references or to co-operate with your other service providers or suppliers).  In these instances, we may collect information about you from the sources that you have authorised, such as credit rating agencies, your employer, other service providers and referees. 
  • Information from your use of our services:  We record information about how you use and interact with our services, for example, how, when, where and how often you use our products and services, login information and the internet protocol address of the device you use to access our services.   We also maintain records of your communications with our customer support team and other staff, including phone calls and e-mails.  
  • Information from your use of our website:  We receive information when you interact with and use our website.  We use server logs and Web analytic tools to help us record this information (including ‘cookies’, ‘pixel tags’ and other anonymous identifiers).  These tools may gather information such as what browser and operating system you use, the URL of the site from which you came and the site to which you are going when you leave our website, search terms, your location and what content, products and services are viewed when visiting or registering for services on our website. 

Our website may also contain links and advertisements which link to third party websites.  We have no control over the privacy policies of such third parties and we encourage you to review such policies prior to providing any information to or purchasing goods or services from such third parties.

2. How VI Training uses information collected

We use the personal information collected by us for the following purposes: 

  • providing you with information, products or services that you have requested;
  • verifying that existing information we hold about you is accurate and complete;
  • maintaining and improving our services and website, training our staff and monitoring use of our website and services;
  • confirming your identity, controlling unauthorised use or abuse of our services and verifying compliance with applicable laws;
  • undertaking credit checks, invoicing and authorising and processing credit card transactions;
  • assisting us in performing our obligations or enforcing our rights under any agreement we may have entered into with you;
  • communicating with you to inform you about our services, letting you know about upcoming changes, improvements or new products and services you may be interested in;
  • to undertake any other promotional activities where you have consented to such promotional activities;
  • providing you with effective customer service and otherwise helping to solve any issues or problems you may have with our services or website; and
  • for the purposes identified in any specific supplemental privacy notice posted on the page or area of our website where you provided that information.

We will ask for your consent before using personal information for a purpose other than those that are set out in this Privacy Policy.

We may use anonymous or ‘non-personally identifiable’ information: 

  • to personalise and support your use of our website, our services, and/or the services of our customers;
  • to improve our website, the customer experience, our marketing systems, and our products and services;
  • to identify actions or transactions that originate through an affiliate marketing or supporter referral program;
  • to provide reporting to our current and prospective service providers; and
  • for other historical, statistical or research and analysis purposes.

We keep your personal information only as long as we need it for the purposes for which it was originally collected (or to which you have subsequently consented), for other legitimate purposes (such as regulatory compliance) and as permitted or required by applicable laws.

We store and process information (both personal and non-personally identifiable information) on servers belonging to our service providers in several different countries around the world, including New Zealand, Australia, the United States and the United Kingdom.  We may, therefore, hold or process your personal information on a server located outside the country where you live.  Information held in another country may be subject to the privacy laws of that country and may permit government and other regulatory authorities to access to such information in certain circumstances. 

3. Information VI Training shares
Ensuring and respecting your privacy is important to us.  We will only share your personal information with third parties if one of the following circumstances apply:

  • With your consent:  We may share personal information with third parties (such as our online payment solutions provider, Direct Payment Solutions) when we have your express consent to do so.  Such information will thereafter become subject to the privacy policies of that third party. 
  • With your employer:  If your interactions with us or use of our services is in the course of your employment or part of services you provide to another business, then that party will have access to the information you have provided to us (including test results, records of communications, login information and other data).
  • With our contractors and service providers: We sometimes engage other trusted businesses and persons to provide services and perform functions on our behalf.  We may provide such persons with access to personal information that is needed to perform their functions, based on our instructions and in accordance with our Privacy Policy and any other security and confidentiality measures that are appropriate.
  • For legal purposes: We reserve the right to disclose your personal information as required by law and when we believe in good faith that disclosure is necessary to protect or enforce our rights, to protect against harm or the rights, property or safety of others or to comply with a judicial proceeding, court order, or legal process served on us.

In the event that VI Training or substantially all of its assets are acquired by a third party, our customer information will be one of the transferred assets.  In that case, we will give affected users notice before personal information is transferred or becomes subject to a different privacy policy.
Occasionally we may send information or offers to you on behalf of other organisations or businesses.  When we do this, however, we do not share your personal information with those other organisations or businesses.  
We may share aggregated, non-personally identifiable information publicly and with our contractors, service providers and other third parties such as marketing, search and research organisations, for example, Google.

4. Your information choices

When you provide personal information, we may offer you a choice as to whether you would like to receive further communications from us or from our partners, such as communications related to updates, upgrades and special offers.  You have the right to withdraw your consent to receive such communications at any time. If you decide you no longer want to receive marketing communications or third-party promotions administered by us, you may let us know by emailing us at [email protected] or by following any unsubscribe link in our emails.  Please specify which consent you are revoking in your email to us.  

You may set your browser to block all cookies, including cookies associated with our website or services, or to indicate when a cookie is being set by us.  If you set your browser to reject all cookies, however, you may not be able to use all of the features and functionalities of our website or our services.

5. Accessing and Correcting Personal Information
You have a right to access and ask us to correct or delete any inaccurate personal information we may hold about you.  If you would like to review or correct your personal information, please contact us by one of the following methods:

  • By postal mail addressed to us, Attn: Privacy, PO Box 24219, Abels, Hamilton 3253; or
  • By email at [email protected]

If you contact us we may, for your protection, ask you for additional information to verify your identity.  We will use all reasonable efforts to provide the access you request within 10 working days and will correct or delete any inaccurate personal information you discover unless we have to keep that information for legitimate business or legal purposes.  
Please be aware that even after your request for a change or deletion of information is processed, we may keep a copy of the information that you originally provided to us in our archives for uses documented in this Privacy Policy and may for a time, retain residual information about you in backup and/or archival copies of our databases. 

6. Changes

We may occasionally change our Privacy Policy.   These changes may reflect, among other things, changes in applicable laws or regulations, changes to our data collection practices, and/or changes to our business or services

We will post an updated policy on this page and if the changes are significant, we will provide a more prominent notice on our homepage.  You can tell if the privacy policy has been changed by checking the revision date that appears at the top of this policy.

Using our services or website after a notice of the changes has been published on our website shall constitute your consent to the changed terms or practices.  We encourage you to review our privacy policy periodically for any changes. 

7. How to contact us
VI Training welcomes your feedback about our Privacy Policy. Please send your questions, concerns or comments regarding our Privacy Policy to:

  • By postal mail addressed to us, Attn: Privacy, PO Box 24219, Abels, Hamilton 3253; or
  • By email at [email protected]